Immediate joiner required ## Candidates in an around guindy,nanganallur ## Candidates with bpo experience required..

A CST (Client Success Team) managerial role typically involves overseeing and leading a team of customer support representatives to ensure effective and efficient customer service operations. As a CST manager, your responsibilities may include:

1. Team Management: You will be responsible for recruiting, training, and supervising a team of customer support representatives. This involves setting performance goals, conducting regular performance evaluations, and providing coaching and feedback to help your team members succeed.
2. Workflow and Process Improvement: You will analyze and optimize customer support workflows and processes to enhance efficiency and effectiveness. This may involve identifying bottlenecks, implementing automation or self-service solutions, and continuously improving response times and customer satisfaction metrics.
3. Customer Issue Resolution: As a manager, you may be involved in handling complex or escalated customer issues. You will work closely with your team members to ensure timely and satisfactory resolutions, while also maintaining a positive and professional customer experience.
4. Metrics and Reporting: You will be responsible for monitoring and analyzing key performance metrics, such as response times, customer satisfaction scores, and ticket resolution rates. These metrics will help you identify trends, areas for improvement, and track the overall performance of your team.
5. Training and Development: You will provide ongoing training and development opportunities for your team members to enhance their skills and knowledge. This may involve organizing workshops, sharing best practices, or arranging external training sessions to improve the overall capabilities of your team.
6. Cross-functional Collaboration: As a CST manager, you will collaborate with other departments, such as product development, sales, and marketing, to share customer feedback, identify product or service improvements, and align customer support strategies with overall business objectives.
7. Customer Satisfaction and Retention: Ensuring high levels of customer satisfaction and retention will be a key goal. You will work with your team to foster strong customer relationships, address customer concerns, and implement strategies to improve overall customer experience.

Overall, a CST managerial role requires strong leadership, communication, and problem-solving skills, as well as a customer-centric mindset. By effectively managing your team and processes, you contribute to the success of the customer support function and the overall satisfaction of the company's customers.