Key Responsibilities:

1. Verification Visits: Conduct on-site visits to verify candidate information provided by clients. This may include visits to educational institutions, previous employers, residential addresses, and other relevant locations.
2. Document Verification: Verify the authenticity of educational certificates, employment records, address proofs, and other required documents. Ensure that the provided documents are genuine, accurate, and align with the client's requirements.
3. Data Collection: Collect and record accurate and complete information during the verification visits. This may include conducting interviews with relevant individuals, gathering supporting evidence, and documenting findings according to established procedures.
4. Compliance Adherence: Follow all relevant laws, regulations, and company policies related to background verification processes. Ensure compliance with data protection and privacy requirements, including the proper handling and storage of sensitive information.
5. Timely Reporting: Prepare and submit detailed and accurate reports on verification findings in a timely manner. Provide clear and concise summaries of the information gathered during the field visits.
6. Communication and Coordination: Maintain effective communication with the internal team, including verification coordinators and supervisors. Provide regular updates on the progress of assigned cases and collaborate on resolving any challenges or issues encountered during the verification process.
7. Customer Service: Interact professionally and courteously with candidates, educational institutions, employers, and other individuals encountered during the verification process. Ensure a positive and professional experience for all parties involved.
8. Quality Control: Follow established quality control measures to ensure the accuracy and integrity of verification data. Review and cross-verify collected information to minimize errors and discrepancies.

Qualifications and Skills:

• High school diploma or equivalent; additional relevant certifications or education is a plus
• Proven experience in a field-based role, preferably in background verification, investigations, or a related field
• Strong attention to detail and ability to maintain accuracy in data collection and documentation
• Excellent communication and interpersonal skills, including the ability to conduct interviews and gather information effectively
• Strong organizational and time management skills to handle multiple verification cases and prioritize tasks appropriately
• Ability to work independently and manage time effectively, while also collaborating with the internal team
• Familiarity with data protection regulations and best practices related to background verification
• Proficiency in using mobile applications, GPS navigation, and other relevant technology tools for fieldwork
• Ethical and professional conduct, with the ability to handle sensitive and confidential information responsibly