·      Receive base from client and check for insufficiency

·      Allocate the base to team and update the tracker

·      Check the status of initiated cases

·      Ensure insufficiency report is shared on weekly basis

·      Follow up with team when and where required for closure of cases

·      Ensure the report is generated within TAT, updated it in portal

·      Ensure that notes are updated for IC

·      Ensure client mails and calls are handled efficiently

·      Ensure action tracker is updated on daily basis

·      Co-ordinate with clients via mail, candidate and verifiers for closing lateral insufficiency

Customer Experience:

·      Making organical touchpoints(Mail or Call) and ensuring status report twice in a week

·      Following connection and get and give the like and share on social media also receiving review for our blogs

Performance Management:

·      Manage the Team to improve the performance

·      Review the Team members performance every week

·      Ensure to explore new initiatives to create win-win culture

·      Implement crisis management as and when require