Company Overview

Vel Seyon Fintech And Investment Private Limited is a 1 year 6 months old Private Company that specializes in financial technology and investment services. With over 51-200 employees, our company is dedicated to providing innovative solutions to our clients in India. Our headquarters is located in India.

Job Overview

We are hiring a Customer Support representative to join our team at Vel Seyon Fintech and Investment Private Limited. As a Customer Support representative, you will be responsible for providing excellent customer service and resolving customer inquiries and issues. This is a full-time position located in Bangalore Urban, Karnataka, India. The preferred candidate for this role is a fresher with less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Patience and empathy when dealing with customers
• Familiarity with customer support software and CRM systems is a plus
• Degree in Business Administration or a related field is preferred

Roles and Responsibilities

• Respond to customer inquiries and provide support via phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Identify and escalate priority issues to the appropriate team members
• Maintain a high level of professionalism and empathy when interacting with customers
• Update customer information and interaction details in the CRM system
• Collaborate with other team members to improve customer support processes and procedures
• Stay up-to-date with product knowledge and company policies
• Provide feedback to the management team on customer trends, issues, and suggestions