Company Overview

Vel Seyon Fintech And Investment Private Limited is a leading financial technology and investment company. We specialize in providing innovative solutions and services to our clients in the financial sector. With over 1 year of experience in the industry, we have established ourselves as a reliable and trusted partner for our clients. With a team of dedicated professionals, we strive to deliver exceptional results and contribute to the growth of our clients' businesses.

Job Overview

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Support executive. As a Customer Support executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Bangalore Urban, Karnataka, India. The ideal candidate should be a fresher with less than 1 year of experience.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Good interpersonal skills and ability to work in a team
• Basic knowledge of financial products and services
• Proficient in using customer support software and tools

Roles and Responsibilities

• Respond to customer inquiries and provide timely and accurate solutions
• Resolve customer complaints and issues through effective problem-solving skills
• Maintain a high level of customer satisfaction by ensuring prompt and courteous responses
• Collaborate with cross-functional teams to address customer needs and requirements
• Document customer interactions and analyze data to identify trends and improve customer support processes
• Stay updated with product knowledge and industry trends to provide accurate information to customers
• Adhere to company policies and procedures to ensure consistent delivery of quality customer support