Job Description – Product Implementation Engineer

Location: Karnataka (Travel across districts)

Experience: 0–2 years (Freshers & Experienced candidates welcome)

Languages: English + Kannada (mandatory)

About the Role

We are looking for a Product Implementation Engineer who can understand our SaaS platforms, mobile applications, and enterprise workflows in depth and ensure smooth end-to-end implementation for clients across Karnataka.

This role combines technical understanding, on-ground execution, client coordination, configuration, problem-solving, and user training. If you enjoy taking ownership, learning new systems, interacting with clients, and driving successful product rollouts, this role is a great fit.

Key Responsibilities

1. Product Understanding & Configuration

• Develop a strong understanding of product modules, architecture, and user flows

• Configure products based on client-specific business rules

• Customize workflows, fields, settings, and permissions

• Coordinate with the tech team to report implementation gaps or improvement needs

2. Client Implementation & Rollout

• Manage the complete implementation cycle from onboarding to go-live

• Conduct requirement mapping sessions and translate them into product configurations

• Assist with API setups, data migration, and system integrations

• Lead UAT sessions and resolve issues raised during testing

3. Client Communication & Training

• Explain product features clearly to non-technical users

• Train client teams (admins, operators, managers) in Kannada and English

• Prepare demo videos, presentations, and user guides when required

4. Support & Troubleshooting

• Diagnose product issues using dashboards, logs, and admin tools

• Work with engineering teams to resolve bugs and deployment concerns

• Provide post-go-live support until the system stabilizes

5. Travel & On-Ground Coordination

• Travel across Karnataka for deployments (approx. 10–12 days per month)

• Coordinate with client stakeholders for data gathering and onboarding

• Build strong client relationships and represent the company professionally

Required Skills

Technical Skills (Basics acceptable; strong logic preferred)

• Understanding of SaaS products, admin consoles, and workflows

• Basic knowledge of APIs, JSON, and integrations (preferred)

• Ability to interpret business logic and convert it into configurations

• SQL or Excel knowledge is an added advantage

Soft Skills

• Excellent communication in Kannada + English

• Strong logical reasoning and problem-solving ability

• Client-handling and expectation management

• Fast learner with a sense of ownership

• Good documentation and organizational skills

Qualifications

• Bachelor’s degree in Engineering, Computer Science, IT, or related fields

• Freshers welcome if they demonstrate strong learning capability

• Experience in product onboarding, implementation, support, or pre-sales is a bonus

What We’re Looking For

• Smart, proactive, and structured individuals

• Someone who enjoys field work as much as product work

• Ability to become a product expert within 60–90 days

• Comfortable handling clients and travelling as required

What We Offer

• High learning curve with full exposure to product lifecycle

• Opportunity to work with CXOs, banks, government clients, and enterprises

• Fast career growth into Product Specialist / Project Manager roles

• Competitive salary, travel allowance, and performance incentives