Job description:

Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.

Responsibilities:

Ø Make outbound calls to the candidate and motivate them to complete job application.

Ø Schedule/reschedule first day of work for the employees and sharing necessary information.

Ø Review application form and make sure all the details are filled appropriately.

Ø Handle inbound calls and resolve candidate’s queries.

Ø Respond to candidate’s queries over email/text.

Ø Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ø Provide excellent experience to the candidates.

Ø Maintaining a quality score of 90% and above throughout.

Ø Escalate issues and seek advice when faced with complex issues/problems

Ø Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

 Client’s Requirement:

·       Contract Duration – 6 months

·       Interview rounds – CD >> Ops >> Versant (58 & above)

·       Location - Return to office (work from office mandatory) – BDC9 /BDC13 & MDC 7, therefore Bangalore & Mumbai based candidates ONLY.

·       For Mumbai location within the boundary limits to be checked.

·       Level – 13, 12 & 11

·       Shift time - Mandatory working in Night Shift (US Shift)

·       Working days - Rotational work week” (Should be flexible to work for 6 day a week as per business requirement)

·       Fully vaccinated

·       Education - Graduates & Undergraduates