Fresher: Less than 1 year
3L - 3.8L (Per Year)
Posted on Apr 04 2022

About the Job



We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging


Make outbound calls to the candidate and motivate them to complete job application.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve candidate’s queries.

Respond to candidate’s queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the candidates.

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction.


 Additional Job Details: Bachelor or Graduate in any stream Proven work experience in an international contact center environment (preferably USA) in making/receiving calls. Experience working and delivering under strict timeline. Should have neutral accent Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required

About the company

V5 Global is a Pan-India Integrated Business Process Consulting and Restructuring Organization that Provides a Host of Services in the Sales and Marketing Domain, to Businesses Across Industries and Geographies. V5 GLOBAL Aims to Make Businesses More Competitive in their Markets Through Precise Execution of Analytical Strategies, Supplemented by Cutting-Edge Technologies and Processes. A Market ...Show More



Company Size

10001+ Employees


New Delhi

Other open jobs from V5 Global Services Private Limited.