Uttam Toyota, The largest Toyota dealer in India with a network of world-class Showrooms and state-of-the-art Service Centers spreading across Delhi and NCR. We are associated with Toyota since its Inception in Year &#39;2000â in India as their First Dealers of  Indian operation.

<h3>About the job: </h3> - Ensure all required customer details are recorded in the existing customer database- Clearly define the customer concerns and identify the jobs required for repair of the vehicle- Intimate the insurance claim at related insurance office &amp; complete all the documentation for same.- Submit all necessary documents to surveyor &amp; kept all document update by filling.- Prioritize job schedule basis Toyota guidelines such as for Bespoke vehicles and repair- Create order in the CTDMS /Manually- Listen to customer concerns and align the identified job in the order appropriately- Pitch additional products such as accessories and other VAS and offers to the customers- Insurance claim form fill-up and registration with the insurance company through a toll-free number- Ensure proper correspondence and co-ordination with the insurance / leasing firm in case of repairs on accident / leased vehicles.- Clearly explain and hand over the repair order to the responsible persons in the workshop.- Explain the work done to the customer, invoice charges including warranty repairs, and any other repair work carried on the vehicle.- After payment of the invoice, personally handover the vehicle to the customer.- Advise the customer about any immediate campaigns or self-service checks being organized in the near future- Ensure a best in class customer experience based on the body shop service experience of the customer- Build relationship with key vendors and local players Desired Candidate Profile - Candidate should have min 2 yrs experience in Car Dealership segment- Good Communication and customer oriented- Candidates with previous Toyota Dealership experience as Advisor are preferred

Uttam Toyota

Service Advisor - General Service