Responsibilities of the Candidate:

• Assist with challenging user requests or issue escalations as needed
• Be the primary point of contact and build long-term relationships with user
• Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
• Cooperate with different departments to improve business operations
• Communicate with the team to develop strategic operations goals
• Make recommendations for business performance improvement
• Monitor website performance and recommend ways to improve the user journey on the website
• Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
• Receive and respond to approval and notifications
• Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
• Update user through email, phone and online presentations

Requirement:

• Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level