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Quality Analyst ( call centre/ BPO)

New Delhi
Full-Time
Junior (1 to 3 years)
1L - 2L (Per Year)

About the Job

Skills

Call audit
Call Monitoring

1. Participates in design of call monitoring formats and quality standards.


2) Performs call monitoring and provides trend data to site management team.


3) Uses quality monitoring data management system to compile and track performance at team and


individual level.


4) Performs monitors of customer care email responses.


5) Participates in customer and client listening programs to identify customer needs and expectations.


6) Provides actionable data to various internal support groups as needed.


7) Coordinates and facilitates call calibration sessions for call center staff.


8) Provides feedback to call center team leaders and managers.


9) Prepares and analyzes internal and external quality reports for management staff review.


10) Perform other duties as assigned.

About the company

With over 25 years of experience in the industry, Unayur is a successful group of distinct business ventures which are extremely popular amongst masses. We are Atiya healthcare pvt Ltd. a conglomerate with business from satellite Television ( Tehzeeb TV and popcorn movies ) / software/ Digital marketing/ Digital transformation (https://listingprowp.com/en/) and Herbal clinic chain the Herbals. ...Show More

Company Size

201-500 Employees

Headquarter

New Delhi

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