Key Responsibilities

AI Strategy and Leadership

· Develop and execute a comprehensive AI strategy aligned with business goals.

· Identify key AI opportunities across personalization, marketing, operations, and customer service.

· Build, mentor, and lead a high-performing team of data scientists, machine learning engineers, and AI specialists.

· Collaborate with executive leadership to drive AI initiatives that create a competitive advantage.

Product and Customer Experience Innovation

· Enhance customer experience through AI-driven personalization, recommendation engines, and dynamic pricing.

· Lead the development of innovative features such as chatbots, and automated support.

Operational Efficiency and Automation

· Implement AI-driven automation in marketing, fraud detection, and customer support.

· Ensure scalability and efficiency of AI solutions to support business growth.

Data Governance and Ethics

· Establish AI governance policies to ensure ethical, transparent, and fair use of AI.

· Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and best practices in data security.

· Proactively mitigate bias in AI models and algorithms.

Collaboration and Cross-Functional Leadership

· Partner with product, marketing, operations, and engineering teams to integrate AI into core business functions.

· Communicate complex AI concepts and insights to non-technical stakeholders effectively.

· Serve as a thought leader and evangelist for AI internally and externally.

Qualifications

Technical Expertise

· 7+ years of experience in AI/ML, data science, or related roles, with at least 3 years in leadership roles.

· Expertise in machine learning, deep learning, NLP, computer vision, and predictive analytics.

· Proficiency with Python, AI/ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and cloud platforms (AWS).

Business Acumen

· Proven track record of delivering AI-driven solutions that drive business impact in ecommerce or a similar domain.

· Strong understanding of ecommerce operations, customer experience, and marketing strategies.

· Ability to balance short-term tactical needs with long-term strategic vision.

Leadership and Communication

· Exceptional leadership, team-building, and people management skills.

· Strong communication skills with the ability to influence and inspire at all levels of the organization.

· Experience in managing cross-functional projects and collaborating with diverse teams.