Primary title: Business Analyst

Role & Responsibilities

• Lead end-to-end requirement discovery with business stakeholders—facilitate

workshops, conduct interviews, and document needs into structured artefacts.

• Translate business requirements into user stories, acceptance criteria, functional

specifications, and process maps for development and operations teams.

• Analyse data to validate hypotheses, produce insights and metrics using SQL and BI tools

to support prioritisation and decision-making.

• Coordinate with product owners, UX, QA and engineering to drive timely delivery;

support Sprint planning and backlog grooming in Agile ceremonies.

• Support user acceptance testing (UAT), track defects, verify fixes and ensure deliverables

meet acceptance criteria and business value expectations.

• Create and maintain clear documentation—process flows, requirement traceability

matrices, release notes and stakeholder dashboards.

Skills & Qualifications

Must-Have

• Proven experience in requirements elicitation and user story writing for enterprise

initiatives.

• Hands-on SQL for data validation, query-writing and basic data analysis.

• Advanced Microsoft Excel for analysis, pivoting and modelling.

• Experience building dashboards and visualisations in Power BI or Tableau.

• Familiarity with Agile tooling—Jira and Confluence for backlog management and

documentation.

• Strong process mapping experience (creating workflows and swimlanes) and producing

requirement artefacts.

Preferred

• Exposure to CRM/ERP domain workflows or financial services projects.

• Certifications such as CBAP or PMI-PBA or formal Agile training (CSPO/PSM).

• Basic scripting or analytics (Python/R) for advanced data exploration.

Benefits & Culture Highlights

• Collaborative, outcome-driven environment with exposure to cross-industry

transformation programs.

• Opportunities for professional certifications and structured career progression in business

analysis and product roles.

• On-site engagement with senior stakeholders and hands-on delivery responsibility for

visible, high-impact projects.