Customer Support Representative
Customer Support Representative25
Applications
25
Applications
Mumbai
Contract-To-Hire
Junior: 1 to 3 years
Posted on Jan 30 2023
About the Job
Skills
Customer Service
Aftersales
Operations Management
We are searching for a friendly and highly analytical customer service specialist / Front Office Executive to join our Service team.
Requirements :
- Education - Any Graduate
- Experience - 1 to 3 Years
- Location - Andheri
- Contract - 8 Months
- Gender - Female
Job Description :
- Promptly responding to customer queries via email & Face to face.
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Previous experience in a customer service role is preferred.
- Sound judgment and excellent problem-solving skills.
- Superb written and verbal communication skills.
Thanks & Regards,
Avnish Mishra,
HR & Admin Facilities Division
Regional HR Executive– Mumbai Branch
Phone: +91 7738271039
Sony India Pvt. Ltd.
Gitco Traders Pvt Ltd, Richa 9, 1st Floor, Plot No 56, Road No 17, MIDC, Andheri East Mumbai-93.| www.sony.co.in
Connect with Sony India
About the company
Incorporated in 1985 Updater Services Ltd (UDS) is India's leading & largest Integrated Facilities Management and Business Services company. Over the last three decades, we have grown both organically and through acquisitions building a wide spectrum of offerings in the Integrated Facilities Management and Business Services space. In todayâs world of near-limitless options, customer expe ...Show More
Incorporated in 1985 Updater Services Ltd (UDS) is India's leading & largest Integrated Facilities Management and Business Services company. Over the last three decades, we have grown both organically and through acquisitions building a wide spectrum of offerings in the Integrated Facilities Management and Business Services space. In todayâs world of near-limitless options, customer experience has become increasingly important, and this is what consistently sets us apart as a Brand from our competition.
Our services and solutions help organizations facilitate change while optimizing performance and productivity, adopting the latest technology to deliver exceptional services to our clients.
We use a host of proprietary technology platforms on which our workflows and processes are enabled, leading to a more transparent, data-driven, and higher quality of service output. The use of technology like digitization, automation, IoT sensors, RPA to optimize the way we deliver contracts and run our operations translates into benefits like cost reduction, real-time accurate data, optimization of assets, adherence to statutory compliance, improved work environment, and an enhanced customer experience.
With 60,000+ full-time employees, we provide customized solutions in the IFM and business services space. Client partnerships extending into decades stand testimony to our professionalism, transparency, efficiency, and customized solutions.
Our wide range of services as a Group include:
1. Infrastructure Asset Management solutions using Smart Technologies
2. Temp Staffing
3. Integrated Facility Management solutions
4. Mailroom Management, Asset Logistics, and Courier solutions
5. Employee Background Checks
6. Audit & Assurance solutions for FMCG, Pharmaceuticals, Consumer Durables and Retailing Companies
7. Ground handling at Airports
8. End-to-End Digital Sales Enablement
...Show Less
Industry
Facilities Services
Company Size
11-50 Employees
Headquarter
Pune,Bangalore,Chennai,De...
Other open jobs from UPDATER SERVICES PVT LTD - UDS