After Sales Service Specialist

46

Applications

Indore
Contract-To-Hire
Junior: 1 to 3 years
Posted on Jan 30 2023

About the Job

Skills

Customer Service
Net Promoter Score
KPI

Dear Applicant,

 

 

We are at Sony hiring for product trainer (After Sales Service) on 3rd party payroll ; 5 days working

 

 

Qualification - BE/ BTECH / BSC / Diploma

Experience - Minimum 6 months

Location – Indore

Package – upto 3.50 LPA

 

 

Role Definition:

 

·        Creating Training Material & Training Videos for Demo & Installation Team

·        Providing Demonstration & Installation Training to ASC Demo & Installation Staff

·        Periodic Evaluation of ASC Demo & Installation Staff

·        Periodic Audits of ASCs for checking Demo & Installation SOP adherence

·        Monitoring of Key KPIs related to Demo & Installation activity (Reservation Pending, TAT , NPS , SNS Response etc..)

·        Premium Customer visits along with Demo & Installation Team

·        BRAVIA Extended Warranty Sale & Stock monitoring at ASCs.

·        Handling of Service CRM for Call Management

 

Skills:

 

·        Must have excellent communication skills (English & Local language)

·        Must have decent excel & Power point skills. Video creation & editing skills will be preferable for creating Training Videos

·        Customer handling skills

·        High levels of passion, enthusiasm, and a willingness to learn new technologies.

 

Competencies:

 

·        Demonstrates the importance of customer service & being proactive

·        Ability to work in Teams and able to handle big teams

·        Passion for Training & Coaching

 

Interested candidate can drop their cv at ch.avnish.mishra@sony.com


Thanks & Regards,

Avnish Mishra,

HR & Admin Facilities Division

Regional HR Executive– Mumbai Branch

Phone: +91 7738271039

 

Sony India Pvt. Ltd.

Gitco Traders Pvt Ltd, Richa 9, 1st Floor, Plot No 56, Road No 17, MIDC, Andheri East Mumbai-93.|

About the company

Incorporated in 1985 Updater Services Ltd (UDS) is India's leading & largest Integrated Facilities Management and Business Services company. Over the last three decades, we have grown both organically and through acquisitions building a wide spectrum of offerings in the Integrated Facilities Management and Business Services space. In today’s world of near-limitless options, customer expe ...Show More

Industry

Facilities Services

Company Size

11-50 Employees

Headquarter

Pune,Bangalore,Chennai,De...

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