Company Overview

Twixor is a global leader in digital process automation and customer engagement, enabling enterprises to orchestrate business transactions via messaging channels using patented low-code technology. Headquartered in Singapore with a global footprint, Twixor serves clients in banking, insurance, retail, logistics, healthcare, and more.

Job Overview

We are seeking a talented Senior Business Analyst to join our Chennai office. This full-time, mid-level role is ideal for an individual passionate about driving business process improvements in the BFSI sector. You will work closely with cross-functional teams to deliver seamless digital customer journeys and enable business transformation using conversational AI platforms.

Qualifications and Skills

• Requirements Gathering (Mandatory skill): Advanced skills in eliciting, capturing, and clarifying business requirements from stakeholders to support strategic project goals.
• BRD and FRD (Mandatory skill): Expertise in drafting, reviewing, and finalizing Business Requirements Documents and Functional Requirements Documents to ensure project alignment.
• Business Analyst in BFSI Module (Mandatory skill): Proven experience working as a business analyst within Banking, Financial Services, and Insurance domains, understanding their processes and regulations.
• Stakeholder Management: Ability to effectively engage, communicate, and manage expectations of internal and external business stakeholders.
• User Stories: Proficient in writing detailed, clear, and actionable user stories to facilitate development cycles within agile teams.
• Agile Methodologies: Experienced in working within Agile frameworks, collaborating with scrum teams, and adapting to iterative production environments.
• Experience in Conversational AI Platforms (Chatbots): Prior involvement with chatbot solutions, virtual assistants, or natural language processing platforms to design intelligent customer journeys.
• Rest API: Understanding and working knowledge of REST APIs for integrating front-end and back-end systems in digital transformation projects.
• UAT: Experience preparing for, organizing, and conducting user acceptance testing to ensure solutions meet business requirements and are ready for deployment.

Roles and Responsibilities

• Collaborate with business stakeholders to identify and analyze requirements for digital process automation projects, particularly within the BFSI domain.
• Create comprehensive BRD and FRD documents that align with business objectives and ensure clarity for technical and non-technical audience.
• Lead requirement gathering workshops and conduct interviews to capture precise project requirements for conversational AI and messaging channel solutions.
• Translate business needs into clear user stories and acceptance criteria for development teams, ensuring consistent and prioritized backlogs.
• Oversee the end-to-end project lifecycle, including support during solution design, development, integration, and user acceptance testing phases.
• Manage stakeholder relationships, handle expectation management, and provide timely and clear communication throughout the project lifecycle.
• Work closely with product and engineering teams to ensure alignment between business goals and technical implementation, especially for chatbot and API integrations.
• Stay up to date with industry trends in digital automation, BFSI, and conversational AI to propose innovative solutions and enhancements for ongoing projects.

Work Location: Chennai (Work from Office)

Notice Period: below 30 days