Company Overview

Twixor, headquartered in Singapore, specializes in enhancing customer engagements through social and messaging channels. By leveraging patented low-code Digital Process Automation, Twixor provides enterprises with sophisticated customer acquisition and engagement solutions. Operating globally, Twixor serves various industries, including banking, insurance, retail, and more, and boasts a diverse client base, including numerous Fortune 500 companies. Join us in driving digital transformation at our pan-India offices.

Job Overview

We are seeking a Junior IVR Developer to join our team at Twixor's Chennai location. This is a full-time opportunity to work within a dynamic environment, focusing on developing and enhancing IVR systems. Ideal candidates will leverage their expertise to deliver innovative solutions that improve customer interactions across various industries.

Qualifications and Skills

• Proven experience with Cisco Unified Contact Center solutions to support IVR development and customer interaction strategies.
• Knowledge of designing and implementing Genesys IVR applications to enhance customer experience and streamline service delivery.
• Proficiency in utilizing Twilio for seamless communication solutions to improve engagement across channels.
• Experience with Nuance Speech Recognition to integrate advanced voice capabilities in IVR systems, improving customer interactions.
• Strong competence in Python programming for scripting and automating various components of IVR processes.
• Proficiency in Postman API Testing for ensuring the reliability and functionality of software applications.
• Hands-on experience with Asterisk to design and manage open-source telephony solutions for customized IVR setups.
• VXML (Mandatory skill) expertise is essential for creating voice applications that drive user-friendly IVR systems.

Roles and Responsibilities

• Design, develop, and maintain robust IVR solutions that meet diverse client requirements and industry standards.
• Collaborate with cross-functional teams to integrate advanced voice applications using VXML and other technologies.
• Utilize Cisco Unified Contact Center, Genesys, and other platforms to optimize customer service and support processes.
• Implement Nuance Speech Recognition systems to enhance accuracy and efficiency in voice-driven interactions.
• Conduct thorough testing using Postman API to ensure application performance and resolve any issues promptly.
• Implement and manage Twilio and Asterisk solutions for effective communication strategies across multiple channels.
• Participate in agile development methodologies to ensure timely delivery of high-quality IVR solutions.
• Provide technical support and troubleshooting for deployed applications to maintain optimal performance and customer satisfaction.

Work Location: Chennai

Notice Period: Below 30 days