Company Overview

Twixor reimagines customer engagement through seamless business transactions over various messaging channels. We cater to industries such as banking, insurance, retail, and more, using AI and natural language processing engines for an enhanced customer experience. Our headquarters is in Singapore, and we have offices across India, serving clients globally, including several Fortune 500 companies. Twixor specializes in low-code digital process automation, offering solutions in customer acquisition and engagement. Visit us at Twixor.

Job Overview

Join Twixor as a Junior Chatbot Developer Designer at our Chennai location. This full-time position requires a minimum of 1 year of work experience and involves designing and developing chatbots to improve customer interactions. You will be key in leveraging conversational design and analytics to create intuitive and efficient chatbot solutions. If you're passionate about digital transformation and customer engagement, this role offers you an exciting opportunity to grow.

Qualifications and Skills

• Proficiency in Dialogflow for developing interactive chatbot solutions (Mandatory skill).
• Strong understanding of conversational design to create user-centric chatbot dialogues (Mandatory skill).
• Experience in chatbot analytics to evaluate and enhance chatbot performance (Mandatory skill).
• Knowledge of natural language processing for building intelligent communication systems.
• Ability to integrate APIs for seamless communication between chatbots and external services.
• Familiarity with the Microsoft Bot Framework to build enterprise-level chatbot solutions.
• Excellent problem-solving skills to develop and fine-tune chatbot functionalities.
• Strong communication and teamwork skills to collaborate effectively within a dynamic team environment.

Roles and Responsibilities

• Design and develop chatbots that enhance user interaction and experience.
• Utilize AI and natural language processing to refine chatbot functionality.
• Implement and manage chatbot analytics to monitor performance and user engagement.
• Collaborate with cross-functional teams to ensure seamless API integrations.
• Continuously optimize chatbot workflows for enhanced user satisfaction.
• Stay updated with industry trends to implement the latest chatbot innovations.
• Provide support and training to stakeholders on chatbot features and usage.

Notice Period: below 30 days

Work Location: Chennai

• Participate in regular code reviews to maintain high-quality code standards.