Company Overview

Twixor is a leader in re-imagining customer engagements across social and messaging channels, empowering enterprises with structured communications in unstructured media. Specializing in various industries such as banking, insurance, retail, and more, Twixor leverages intelligent process automation and AI-driven conversational interfaces to enhance customer experiences and drive digital transformation. Headquartered in Singapore with a global clientele, Twixor is committed to providing transformative low-code Digital Process Automation solutions.

Job Overview

We are seeking a proactive Chatbot Developer specializing in Conversational AI to join our dynamic team in Chennai. As a Junior Developer at Twixor, you will be responsible for developing, integrating, and optimizing chatbot platforms to enhance customer engagement. This is a full-time position requiring a minimum of one year of relevant work experience. You will collaborate with cross-functional teams to deliver cutting-edge AI solutions, leveraging your expertise in chatbot design and development.

Qualifications and Skills

• Proficiency in Dialogflow, ensuring advanced understanding and application in development workflows (Mandatory skill).
• Strong capabilities in designing and deploying chatbots that align with customer engagement strategies (Mandatory skill).
• Experience with API Integration to enhance chatbot functionalities with third-party applications (Mandatory skill).
• In-depth knowledge of Natural Language Processing to facilitate effective AI-human interactions.
• Understanding and application of Artificial Intelligence concepts related to conversational AI.
• Experience with Microsoft Bot Framework for developing intelligent conversation applications.

Roles and Responsibilities

• Design, develop, and deploy conversational AI solutions across various customer interaction channels.
• Integrate chatbot systems with enterprise applications and APIs to streamline customer operations.
• Collaborate with cross-functional teams to refine user stories and enhance customer journey mapping.
• Continuously optimize chatbot functions for improved user interaction and satisfaction.
• Monitor and analyze chatbot performance metrics to identify areas for improvement.
• Implement NLP and AI methodologies to ensure dynamic and intuitive conversation flows.
• Provide technical support and troubleshooting for developed chatbot applications.

Notice Period: below 30 days.

Work Location: Chennai.