Company Overview

Twixor is a leading IT services and consulting firm, enabling intelligent business process automation and seamless customer engagement across digital messaging channels. With global operations and patented technology, Twixor delivers hyper-personalized solutions for Fortune 500 clients in industries such as banking, insurance, retail, and more. Headquartered in Singapore, Twixor accelerates digital transformation for enterprises worldwide.

Job Overview

Twixor is seeking a Junior Chatbot Developer to join our dynamic team at our Chennai location. This is a full-time position ideal for professionals with 1 to 3 years of work experience, enthusiastic about building AI-driven conversational interfaces and impacting digital customer journeys. The role provides an opportunity to work with state-of-the-art chatbot frameworks and engage with global clients in diverse industries.

Qualifications and Skills

• Proficiency in building and deploying chatbots using Dialogflow, with hands-on experience in designing scalable conversational flows (Mandatory skill).
• Experienced in Microsoft Bot Framework, effectively integrating bots across platforms to ensure seamless user experiences (Mandatory skill).
• Hands-on experience with at least one leading chatbot platform, demonstrating end-to-end bot development capabilities (Mandatory skill).
• Solid understanding of natural language processing concepts and practical application in enhancing user conversations for improved engagement.
• Familiarity with bot frameworks and delivery methods, ensuring chatbot compatibility and performance across multiple messaging channels.
• Experience in integrating REST APIs into chatbot solutions to provide dynamic, real-time responses based on external service integrations.
• Experience working with Azure Bot Services, configuring, deploying, and monitoring bots in cloud environments to ensure high availability.
• Ability to analyze user input and data to improve bot workflows and intent recognition, utilizing advanced analytics and iterative testing methodologies.

Roles and Responsibilities

• Design, develop, and deploy conversational chatbots using industry leading platforms such as Dialogflow and Microsoft Bot Framework.
• Collaborate with the product and business teams to identify use cases, define conversational flows, and implement user-centered chatbot solutions.
• Integrate chatbots with third-party REST APIs ensuring seamless interactions and accurate information retrieval for users.
• Leverage natural language processing to enhance chatbot intelligence and personalize user interactions for improved engagement.
• Monitor, test, and optimize chatbot performance, gathering feedback and applying enhancements in iterative development cycles.
• Document chatbot workflows, technical specifications, and best practices to support ongoing development and maintenance efforts.
• Troubleshoot, analyze, and resolve issues in chatbot functioning, adopting proactive approaches to ensure high system reliability.
• Collaborate with cross-functional technical teams to ensure chatbot solutions align with enterprise-wide digital transformation initiatives.

Work Location: Chennai (Work from office)

Notice Period: Below 30 days