Company Overview

Twixor is a leading IT services and consulting company, enabling end-to-end digital customer journeys and intelligent business process automation over messaging channels like WhatsApp, FB Messenger, and more. Headquartered in Singapore and serving a global, Fortune 500 client base, Twixor leverages patented, low-code digital process automation for hyper-personalized customer engagements.

Job Overview

We are seeking a Junior Chatbot Developer to join our dynamic team in Chennai. This full-time role is ideal for candidates with 1 to 3 years of experience in chatbot development. As part of Twixor, you will play a pivotal role in designing and developing intelligent conversational solutions for diverse industries using market-leading platforms and AI-driven technologies.

Qualifications and Skills

• Proficiency in DialogflowCX, Microsoft Bot Framework, and experience with any chatbot platform (Mandatory skill) with proven project implementations in live environments.
• Hands-on experience in REST APIs integration to ensure seamless communication between chatbots and backend systems for dynamic data handling.
• Solid background in Git version control for collaborative code management, ensuring smooth development workflows and maintaining code integrity.
• Experience working with Rasa or similar open-source conversational AI platforms to build scalable, customizable chatbots for various enterprise needs.
• Understanding of Natural Language Processing concepts and practical application in building context-aware conversational agents for improved user experiences.
• Familiarity with deploying and managing chatbots on Azurebot services, leveraging cloud infrastructure for reliability and scalability.
• Ability to interpret client requirements and translate them into effective conversational flows or menu-driven experiences that enhance customer interaction.
• Strong critical thinking, communication, and analytical skills to collaborate with cross-functional teams and deliver robust, production-ready chatbot solutions.

Roles and Responsibilities

• Design, develop, and implement conversational chatbot solutions using DialogflowCX, Microsoft Bot Framework, and other leading platforms for Twixor’s enterprise clients.
• Integrate chatbots with third-party RESTful APIs and internal systems to deliver personalized and transactional experiences for end-users.
• Collaborate with the product, design, and QA teams to gather requirements, develop user stories, and translate business needs into functional chatbot flows.
• Utilize Natural Language Processing and AI concepts to create context-aware, intent-driven communications that improve automation and user engagement.
• Participate in code reviews, troubleshooting, and iterative improvements to ensure high-quality, robust solutions delivered on schedule.
• Maintain documentation for chatbot architectures, workflows, and user journeys to facilitate smooth handover and future enhancements.
• Stay up to date with evolving chatbot technologies, industry trends, and best practices to continually enhance Twixor’s offerings.
• Ensure security, scalability, and compliance of developed solutions, adhering to enterprise-grade standards and guidelines at every phase of the project.

Work Location: Chennai (Work form office)

Notice Period: Below 30 days