Company Overview

Twixor enables businesses to deliver structured, intelligent customer interactions across all messaging channels, combining digital process automation, AI-driven intent recognition, and seamless live agent transfer to transform engagement for banking, insurance, retail, and more. Headquartered in Singapore, Twixor delivers innovative solutions globally from its pan-India offices.

Job Overview

We are seeking a Junior Chatbot Developer to join our dynamic team in Chennai. This full-time role is ideal for candidates with 1 to 3 years of relevant experience, passionate about building next-generation conversational experiences and digital customer journeys using innovative chatbot frameworks and AI-driven technologies.

Qualifications and Skills

• Proficiency in DialogflowCX (Mandatory skill), demonstrating hands-on experience in designing and managing conversational flows in enterprise-grade environments.
• Experience with chatbot frameworks, including both open-source and proprietary solutions (Mandatory skill), for scalable conversational AI applications.
• Working knowledge of Microsoft Bot Framework (Mandatory skill) to develop, deploy, and maintain intelligent bots across multiple platforms.
• Ability to design, build, and integrate REST APIs, ensuring chatbots can communicate with backend systems and third-party services securely and efficiently.
• Understanding of Natural Language Processing concepts and experience leveraging NLP tools to enhance chatbot conversational capabilities and accuracy.
• Hands-on experience in developing chatbot functionalities, from intent and entity modeling to backend orchestration, supporting both menu-driven and free-form interactions.
• Strong problem-solving skills, with the ability to translate business requirements into technical solutions that improve customer experience across various industries.
• Solid communication skills for collaborating with cross-functional teams, translating technical concepts for non-technical stakeholders, and handling documentation.

Roles and Responsibilities

• Design, develop, and deploy chatbots using DialogflowCX, Microsoft Bot Framework, and other industry-standard chatbot platforms.
• Collaborate closely with the product, UX, and client teams to translate business goals and customer journeys into effective conversational flows.
• Integrate chatbots with REST APIs and various backend services to enable secure transactional capabilities over messaging channels.
• Implement AI and NLP features to enhance the chatbot's intent recognition, personalization, and user experience.
• Test, debug, and optimize conversation flows based on analytics and feedback, ensuring accuracy and seamless user engagement.
• Ensure smooth escalation from chatbot to live agent when human intervention is required, while maintaining context and continuity.
• Provide technical documentation, walkthroughs, and support for implemented chatbot solutions for internal teams and clients.
• Participate in continuous learning and improvement initiatives to adopt new technologies that advance digital process automation and customer engagement.

Work Location: Chennai (Work from Office)

Notice Period: Below 30 days