Company Overview

Twixor enables digital transformation for enterprises by orchestrating intelligent business process automation and customer journeys over social and messaging channels. Serving global clients across various industries, Twixor offers patented, low-code engagement solutions and is headquartered in Singapore with offices across India.

Job Overview

We are seeking a Junior Chatbot Developer to join our team in Chennai on a full-time basis. The ideal candidate will have 1 to 3 years of experience and a strong background in developing chatbots using leading frameworks. This role offers an exciting opportunity to design and implement intelligent conversational solutions for global clients across diverse industries.

Qualifications and Skills

• Experience in building chatbots, demonstrating successful implementation of end-to-end solutions for enterprise clients (Mandatory skill).
• Proficiency in Dialogflow for developing conversational interfaces and integrating with messaging platforms (Mandatory skill).
• Expertise using Microsoft Bot Framework to design, develop, and deploy scalable chatbot applications (Mandatory skill).
• Hands-on experience with Conversational AI, focusing on creating engaging and natural user experiences using AI-driven conversations.
• Strong understanding of Natural Language Processing concepts and their practical application for effective user intent recognition and response generation.
• Proven experience building and consuming REST APIs for integrating chatbots with backend systems and external data sources.
• Comprehensive end-to-end chatbot building experience, from requirements gathering to deployment and continuous improvement for real-world use cases.
• Ability to work collaboratively in a fast-paced team environment while prioritizing tasks and delivering projects within deadlines.

Roles and Responsibilities

• Develop, test, and deploy robust chatbot solutions on messaging platforms such as WhatsApp, Facebook Messenger, and Telegram for Twixor's clients.
• Design conversational flows utilizing Dialogflow and Microsoft Bot Framework to deliver superior customer engagement and automate business processes.
• Integrate Natural Language Processing techniques to understand user intents, manage context, and drive personalized interactions.
• Create and maintain REST API integrations for seamless data exchange between chatbots and enterprise systems.
• Collaborate with cross-functional teams to gather requirements, plan features, and ensure chatbot solutions align with client needs and industry standards.
• Monitor chatbot performance, analyze user interactions, and implement iterative improvements to optimize engagement and efficiency.
• Document chatbot designs, workflows, and technical specifications to support scalability and maintainability.
• Stay current with emerging trends in Conversational AI and proactively contribute innovative ideas to enhance Twixor’s digital journey solutions.

Work Location: Chennai (Work from office)

Notice Period: Below 15 days