Company Overview

Twixor empowers global enterprises to reimagine customer engagements over preferred messaging channels, enabling seamless digital customer journeys and business process automation across industries. Headquartered in Singapore, Twixor delivers low-code solutions for customer acquisition and engagement, serving Fortune 500 clients with patented technology.

Job Overview

We are seeking a Junior Chatbot Developer to join Twixor's dynamic team in Chennai. As a full-time team member, you will design, implement, and optimize chatbot solutions that deliver hyper-personalized interactions for our enterprise clients. The ideal candidate will have 1 to 3 years of relevant experience in chatbot development and a passion for advancing digital transformation in the customer engagement space.

Qualifications and Skills

• Proficiency with Dialogflow (Mandatory skill), demonstrating hands-on experience in building conversational flows and integrating machine learning for natural language understanding.
• In-depth understanding and practical use of Chatbot Frameworks (Mandatory skill), enabling efficient and scalable chatbot development and deployment across platforms.
• Strong experience with Microsoft Bot Framework (Mandatory skill), including the ability to design, develop, and maintain enterprise-grade bots for various messaging channels.
• Solid grasp of Natural Language Processing concepts and tools, essential for building context-aware and intent-driven chatbot interactions aligned with business goals.
• Hands-on expertise working with Rasa for open-source conversational AI solutions, involving intent recognition, entity extraction, and multi-turn conversations.
• Practical experience with REST APIs for integrating chatbots with backend systems, enabling smooth data exchange and extended bot functionalities.
• Demonstrated experience as a Bot Developer, taking ownership of end-to-end chatbot project lifecycle from ideation to optimization and bug-fixing in production environments.
• Strong interest in Conversational AI technologies, with a proven ability to develop hyper-personalized and dynamic customer experiences across multiple messaging ecosystems.

Roles and Responsibilities

• Design, develop, and deploy chatbot solutions using industry-standard frameworks such as Dialogflow, Microsoft Bot Framework, and Rasa for enterprise clients.
• Collaborate closely with business and technical teams to capture requirements, define user flows, and create interactive prototypes for conversation design.
• Integrate NLP and AI components into chatbots to enable intelligent, context-aware, and natural language-powered customer interactions and transactions.
• Develop and maintain seamless API connections between chatbots and external enterprise systems, ensuring robust data exchange and process automation.
• Perform rigorous testing, debugging, and continuous improvement of chatbot functionalities to optimize user experience and performance metrics.
• Document chatbot architecture, workflows, and integration touchpoints, helping teams with knowledge transfer and ongoing support activities.
• Monitor chatbot performance, user interactions, and feedback to identify enhancement opportunities and proactively address potential issues.
• Stay updated on emerging conversational AI trends, tools, and best practices to continuously enhance solution quality and maintain technological leadership.

Work Location: Chennai (Work From office)

Notice Period: Below 30 days.