Company Overview

Twixor is a leading provider of customer engagement solutions over messaging channels. We enable businesses to orchestrate end-to-end fulfillment via digital customer journeys, powered with intelligent business process automation. Our clients include Fortune 500 companies, and we are on a journey of accelerated digital transformation.

Job Overview

We are looking for a skilled Chatbot Developer to join our team at Twixor. As a Chatbot Developer, you will be responsible for developing and implementing chatbot solutions to enhance customer engagements on social and messaging channels preferred by our customers. This is a mid-level position requiring 4 to 6 years of experience. The job is based in Chennai, Tamil Nadu, India and is a full-time role.

Qualifications and Skills

• 4 to 6 years of experience in chatbot development
• Strong proficiency in programming languages such as Python, Java, or Node.js
• Experience with natural language processing (NLP) and machine learning algorithms
• Familiarity with messaging APIs and platforms
• Knowledge of chatbot development frameworks and libraries
• Good problem-solving and analytical skills
• Excellent communication and collaboration abilities

Roles and Responsibilities

• Designing and developing chatbot solutions for various messaging channels like WhatsApp, FB Messenger, Telegram, etc.
• Customizing and configuring chatbot functionalities to meet specific business requirements
• Integrating chatbot solutions with existing systems and applications
• Testing and debugging chatbot applications to ensure smooth functionality
• Monitoring and analyzing chatbot performance to identify areas for improvement
• Collaborating with cross-functional teams to gather requirements and provide technical guidance
• Keeping up-to-date with emerging trends and technologies in the chatbot development space