Company Overview

Twixor is a leading IT Services and Consulting company headquartered in Singapore, specializing in enabling business transactions and digital engagement over popular messaging channels. With innovative low-code automation, Twixor serves global clients, including Fortune 500 companies, across multiple industries. The company focuses on customer acquisition and engagement, powering intelligent, automated, and personalized digital journeys.

Job Overview

We are seeking a motivated Mid-Level Business Analyst to join our Chennai office on a full-time basis. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions within the BFSI sector, and should be experienced with Conversational AI platforms, BRD, and FRD. This is a pivotal role for those passionate about shaping digital transformation and driving business success.

Qualifications and Skills

• Proven experience as a business analyst in the BFSI module, with strong industry knowledge to create impactful business solutions (Mandatory skill).
• Expertise in preparing detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), ensuring clarity and accuracy in project deliverables (Mandatory skill).
• Hands-on experience working with Conversational AI platforms or chatbots, demonstrating ability to design and optimize automated customer engagement solutions (Mandatory skill).
• Demonstrated proficiency in gathering and analyzing requirements from diverse stakeholders to convert business needs into actionable insights.
• Skilled in developing comprehensive user stories and acceptance criteria that guide development teams and align with business objectives.
• Proven stakeholder management skills, facilitating clear communication, expectation setting, and relationship building with internal and external partners.
• Familiarity with Agile or Scrum methodologies, enabling effective participation in iterative development cycles and adaptive planning.
• Working knowledge of RESTful APIs, ensuring seamless integration and interoperability between various business systems and platforms.
• Solid experience executing and leading User Acceptance Testing (UAT), ensuring solutions meet user expectations and are ready for deployment.

Roles and Responsibilities

• Act as a liaison between business stakeholders and technical teams to elicit, validate, and document business and functional requirements for BFSI and Conversational AI initiatives.
• Prepare and maintain high-quality BRD and FRD documentation throughout the project lifecycle, ensuring alignment with business goals.
• Translate complex business needs into actionable user stories and system specifications to drive agile development processes.
• Collaborate closely with product managers, developers, QA, and UX teams to ensure requirements are understood, prioritized, and implemented accurately.
• Engage with stakeholders at various levels to conduct workshops, gather feedback, and ensure expectations are managed and met throughout all project phases.
• Coordinate and lead end-to-end user acceptance testing (UAT), supporting stakeholders through the validation process and resolving any identified issues promptly.
• Leverage understanding of RESTful APIs to specify data and workflow integrations between business systems and external platforms.
• Contribute to process improvements, best practices, and knowledge sharing in line with Twixor's commitment to digital transformation excellence.

Work Location: Chennai (Work from Office)

Notice Period: Below 30 days