Essential Functions:

• Design, develop, and implement Contact Center IVR applications and migrate existing on-premise contact center applications or Pure Connect system to the Genesys Cloud platform
• Genesys Pure Cloud call flow creation in architect, configuring queues, schedules, schedule groups, profiles and phone numbers, reporting
• Configuring new flows in both voice and email channels
• Experience in API integrations in Genesys Cloud
• Genesys Cloud Scripting
• Genesys Cloud Outbound Dialers
• Experience in troubleshooting the call flows
• Good Knowledge of Contact Center Terminology

Competencies:

• Must possess strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as well as highly complex problems
• Excellent communication skills (verbal & written) both internal and client facing required
• Proven ability to work efficiently in a highly demanding, team-oriented, and fast-paced environment
• Self-motivated with the ability to drive in, be effective, and make a difference
• Excellent time management and attention to detail

Note:

This role is for professionals from core Development background only, anybody from a support function will not make the cut.