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Genesys Cloud Developer

Hyderabad
Full-Time
Mid-Level: 4 to 6 years

About the Job

Skills

Interactive Voice Response (IVR)
Genesys Cloud
Genesys Engage
Contact Center
Pure Cloud

Essential Functions:

  • Design, develop, and implement Contact Center IVR applications and migrate existing on-premise contact center applications or Pure Connect system to the Genesys Cloud platform
  • Genesys Pure Cloud call flow creation in architect, configuring queues, schedules, schedule groups, profiles and phone numbers, reporting
  • Configuring new flows in both voice and email channels
  • Experience in API integrations in Genesys Cloud
  • Genesys Cloud Scripting
  • Genesys Cloud Outbound Dialers
  • Experience in troubleshooting the call flows
  • Good Knowledge of Contact Center Terminology


Competencies:

  • Must possess strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as well as highly complex problems
  • Excellent communication skills (verbal & written) both internal and client facing required
  • Proven ability to work efficiently in a highly demanding, team-oriented, and fast-paced environment
  • Self-motivated with the ability to drive in, be effective, and make a difference
  • Excellent time management and attention to detail


Note:

This role is for professionals from core Development background only, anybody from a support function will not make the cut.

About the company

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the worlds leading contact center technology platforms plus in-house expertise in CX strategy, data and analytics, AI and more TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper custome ...Show More

Industry

IT Services and IT Consul...

Company Size

1001-5000 Employees

Headquarter

Englewood

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