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Genesys/IVR Developers

Hyderabad
Full-Time
Mid-Level (4 to 6 years)
1L - 2L (Per Year)

About the Job

Skills

Genesys Cloud
IVR Developer
commu

Position Description:

TTEC is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions. As a Developer, you will function as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back end CRM systems, databases, and external 3rd party API’s.

Responsibilities:

·        Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.

·        Communicates with project manager/client to identify application requirements.

·        Ensures applications meet the standards and requirements of both the client and project manager.

·        Conducts tests of the application for functionality, reliability and stabilization.

·        Deploys/implements the application to the client.

·        Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.

·        Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

·        Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.

·        Demonstrate professionalism and leadership in representing the Company to customers and vendors.

·        Core PureConnect handler development & maintenance.

·        Monitor and respond to system errors. Participate in on-call rotation.

·        Follow-up on and resolve outstanding issues in a timely manner.

·        Update customer to reflect changes in system configuration as needed.

·        Understand system hardware/software to be able to identify problems and provide a remedy.

·        Handle TAC/Engineering escalations as directed by the team lead or team manager.

Requirements

·        Bachelor’s degree in computer science, business, or related area.

·        3+ years of relevant experience and proven ability as a software developer.

·        Experience with the Microsoft development platform.

·        Experience with .NET Framework.

·        Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.

·        Deep Understanding of application architecture.

·        Familiarity in data modeling and architecture.

·        Deep expertise and familiarity with the Pure Cloud development platform.

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

About the company

We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience companies, bringing together TTEC, Avtex, and VoiceFoundry to help our clients find, win, and keep more customers.

Company Size

501-1,000 Employees

Headquarter

Hyderabad

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