Service Coordinator
Service Coordinator
64
Applications
Kolkata
Full-Time
Mid-Level: 4 to 6 years
₹ 2L - ₹ 4L (Per Year)
Posted on Mar 01 2024
Not Accepting Applications
About the Job
Skills
Convey technical information
To manage and prioritize service requests efficiently.
Excellent organizational skills
Proper Knowledge of MS office -Word, XLS, PPT
To work collaboratively with cross-functional teams, including technicians, sales, and support teams
Attention to detail to ensure accuracy in scheduling, documentation, and service delivery
Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..
Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile.
Experience: 2 to 6 yrs. in same field
Product & Brand to be handled:
Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc..
Job Description:
- Responsible for Service co-ordination for Godrej division
- Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.
- Co-ordination with Principal's for service and parts related support.
- Technical support to engineers on field issues for resolution.
- Monthly invoicing to Principal and customers against visits and paid jobs.
- Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.
- Regular meetings with key customers.
- MIS reports on service activity on weekly and monthly basis.
- Monthly service meetings with engineers.
- Call assigning on daily basis.
- New machine registration & SAP entry to Godrej.
- FSR Portal handling & claim submission.
- Handling of AFDC for machine sales.