Company Overview

TrupointIt and Consulting is a management consulting firm that provides advisory and implementation services to organizations with the aim of improving their business strategy, organizational performance, and operational processes. With a team of dedicated professionals, we strive to deliver the best solutions to our clients and drive their success. Our company has 11-50 employees and is known for its expertise and commitment to excellence.

Job Overview

We are looking for a Customer Support Engineer (CSE) to join our team at TrupointIt and Consulting. As a CSE, you will be responsible for providing technical assistance and support to our customers. This is a full-time position based in Navi Mumbai, Maharashtra, India. This is a great opportunity for a fresher with less than 1 year of experience to kickstart their career in the IT industry.

Qualifications and Skills

• Bachelor's degree in Computer Science or a related field
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Familiarity with troubleshooting software, hardware, and network issues
• Knowledge of programming languages such as Java, C++, or Python is a plus
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-oriented mindset with a passion for delivering exceptional service
• Ability to adapt to changing technologies and learn new concepts quickly

Roles and Responsibilities

• Provide technical assistance and support to customers via phone, email, and in-person
• Identify and resolve customer issues in a timely manner
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems
• Document and track customer interactions and resolutions in our CRM system
• Provide product training and support to customers
• Stay up-to-date with the latest industry trends and technologies
• Contribute to the continuous improvement of our products and services
• Provide feedback and suggestions to improve customer satisfaction