Job Title - Zoho CRM Creator 

Qualification - B. Tech in any Specialization or MCA or Any Graduates

Experience – 5 to 7 years

Job Role - 

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business
• Participate in requirements gathering sessions with business users
• Document requirements for new features, data capture, process functions, reports, and training
• Functional and System Knowledge
• CRM customization and assisting CRM Implementation
• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps
• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps
• Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator.
• Understand system integrations and dependencies
• Analyze impact of changes on systems and integrations
• Process mapping and workflow creation
• Must Have a Functional & Technical Understanding of Zoho applications.
• Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management.
• Understand requirements by function and setup processes in Zoho
• Ensure smooth running of existing applications and handle any kind of challenge being faced by the team
• Setup knowledge for users by the team, to learn and execute their set of processes
• Identify opportunities for integration with external apps
• Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues
• Train users to utilize their specific Zoho apps for their use case
• Plan, implement, and manage process change initiatives with respective department heads.
• Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
• Act as internal Zoho Support desk to troubleshoot queries/issues.
• Conduct monthly reviews with teams to understand adoption/improvements
• Plan, implement, and manage process change initiatives with respective department heads
• Use data and reports to make evidence-based decisions to increase Zoho adoption

Desired Candidate Profile

• Minimum 5-year experience in Zoho Application.
• Hands-off experience/inclination to work with Zoho applications.
• Configuration on Zoho CRM, Desk, Project
• Workflow / Custom Functions / Blueprint configuration on Zoho.
• Understanding of Business Processes