International Voice Process Freshers

181

Applications

Airoli
Full-Time
Fresher: Less than 1 year
25K - 40K (Per Month)
Posted on Jun 06 2023

About the Job

Skills

Customer Service
Fresher
BPO
Business Process Outsourcing (BPO)
Voice Process
Customer Support

International Voice Process


Fresher or International Voice experience required


Salary 25K to 40K CTC

Location: Mumbai


Excellent communication skills required


Qualification : 10+2 / 10+3 / 10+2+3 can apply


Work From Office


Responsibilities:

  • Make outbound calls to the candidate and motivate them to complete a job application.
  • Schedule/reschedule the first day of work for the employees and share necessary information.
  • Review the application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidates' queries.
  • Respond to candidates' queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
  • Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction



For more details call/ WhatsApp Harish 7892636136

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About the company

We are a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). Our Professional Services Division specializes in various flavors of Resourcing. In the last 5 years we have deployed more than 4000 resources at our client locations. We are at 80% conversion ratio depending on their individual performance & positions availabl ...Show More

Industry

IT Services and IT Consul...

Company Size

1001-5000 Employees

Headquarter

Bangalore

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