Job Title: Human Resource Practitioner

Experience Required: 1 to 3 years of experience

Location: Bangalore, Mumbai

Responsibilities:

Ø Make outbound calls to the candidate and motivate them to complete the job application.

Ø Schedule/reschedule the first day of work for the employees and sharing necessary information.

Ø Review application form and make sure all the details are filled appropriately.

Ø Handle inbound calls and resolve candidate’s queries.

Ø Respond to candidate’s queries over email/text.

Ø Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ø Provide excellent experience to the candidates.

Ø Maintaining a quality score of 90% and above throughout.

Ø Escalate issues and seek advice when faced with complex issues/problems

Ø Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø Participate in Team building activities

Ø Ensure and maintain the security and confidentiality of client data

Ø Ensure Customer Satisfaction

· Shift time - Mandatory working in Night Shift (US Shift)

· Working days - Rotational work week” work week can be Mon-Fri or Tue-Sat or Wed-Sun (Should be flexible to work for 6 day a week as per business requirement too)

· Fully vaccinated

· Flexible to switch activities and roles internally within process and within the deal/project.