Ø  Make outbound calls to the candidate and motivate them to complete the job application.

Ø  Schedule/reschedule the first day of work for the employees and sharing necessary information.

Ø  Review application form and make sure all the details are filled appropriately.

Ø  Handle inbound calls and resolve candidate’s queries.

Ø  Respond to candidate’s queries over email/text.

Ø  Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ø  Provide excellent experience to the candidates.

Ø  Maintaining a quality score of 90% and above throughout.

Ø  Escalate issues and seek advice when faced with complex issues/problems

Ø  Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Ø  Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø  Participate in Team building activities

Ø  Ensure and maintain the security and confidentiality of client data

Ø  Ensure Customer Satisfaction