Job description

Roles and Responsibilities

• Strong written and verbal communication skills with international accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Excellent communication skills with international process experience especially from health care process.
• Strong customer service skills
• Ability to build positive relationships with patients.
• Education qualification: Degree/Diploma/+2 would be the minimum qualification.

Typical duties and responsibilities:

• Helping customers on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail.
• Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• 100% documentation
• Quality & AHT to be maintained as per process requirement
• Always be updated with the Process knowledge & daily updates
• Should take initiatives & be flexible for the changes.

Desired Candidate Profile

• International Voice Experience is a must.
• Excellent Spoken English is a must.
• Immediate Joiners are required only.