Company Overview

Transorion Logistics Services Pvt. Ltd. specializes in customs clearance and compliance activities, employing a robust and adaptable approach to meet evolving needs. Our expert team and customized systems ensure full compliance with logistics requirements. Located in Bangalore, we are a part of the Consumer Services industry, committed to providing exceptional service.

Job Overview

We are seeking a dedicated Fresher for the role of Customer Support in our Customs Clearance division. This is a full-time position based in Bengaluru, Bangalore, ideal for individuals eager to begin their career in logistics and customer support, providing exceptional service in a dynamic environment.

Qualifications and Skills

• Strong verbal and written communication skills to effectively interact with clients and team members.
• Basic computer skills, including proficiency in MS Office Suite, for managing daily tasks efficiently.
• Ability to learn quickly and adapt to new systems and processes developed by Transorion.
• Detail-oriented mindset to ensure accuracy in compliance and logistics documentation.
• Excellent problem-solving skills to handle client inquiries and resolve issues promptly.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Ability to work collaboratively within a team to achieve common objectives and improve service delivery.
• Proactive attitude towards learning about customs clearance and compliance requirements.

Roles and Responsibilities

• Provide exceptional support to customers regarding customs clearance and compliance inquiries.
• Assist in the preparation and management of clearance documentation to ensure compliance.
• Coordinate with internal teams to ensure smooth processing of logistics activities.
• Regularly update and maintain records of customer interactions and transactions.
• Resolve client complaints and escalate complex issues to appropriate personnel for resolution.
• Stay informed on industry regulations to better assist clients with compliance matters.
• Contribute to process improvement initiatives by providing feedback and suggestions.
• Participate in training sessions to enhance knowledge and skills related to customer support and logistics.