Company Overview

Total Sports And Fitness is a premier chain of retail outlets, fostering a sports and fitness culture across Mumbai and Pune. With a mission encapsulated by #AbBanegaIndiaFit, we aim to lead the sporting goods industry with innovative solutions. Our headquarters is located in Mumbai, Maharashtra, and we house a team of 51-200 dedicated employees that drive our vision forward. Learn more about us at totalsf.in.

Job Overview

We are seeking a Junior Ecommerce Executive to join our dynamic team in Mumbai. This is a full-time position ideal for individuals with 1 to 3 years of relevant work experience. The role demands managing various aspects of our online presence and ensuring seamless operations to enhance our customer experience.

Qualifications and Skills

• Proficient in the billing process, with the capability to ensure precision and adherence to established protocols.
• Experience in cross-functional coordination, with the ability to liaise between different departments to streamline operations.
• Excellent operational skills, ensuring the smooth running of daily activities and efficient problem resolution.
• Sound back-office operations skills to handle logistics, inventory, and database management effectively.
• Strong customer service aptitude, aiming to deliver high-quality service and resolve customer inquiries promptly.
• Keen attention to detail, essential for maintaining accurate records and data entry.
• Ability to work collaboratively within a team environment while also managing individual tasks independently.
• A high degree of organizational skills to prioritize tasks and manage time efficiently in a fast-paced setting.

Roles and Responsibilities

• Oversee the billing process, ensuring accuracy and compliance with company procedures.
• Coordinate with different departments to ensure the efficient flow of information and resources.
• Manage online operations, including order processing, customer engagement, and marketing strategies.
• Handle back-office functions, including data management, inventory control, and logistics coordination.
• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Collaborate with the marketing and sales teams to implement promotional activities and campaigns.
• Prepare reports and analyses to track sales performance and recommend improvements.
• Maintain up-to-date knowledge of ecommerce best practices and industry trends to enhance operational efficiency.