Customer Service Representative

Gurgaon
Full-Time
Internship
Fresher: Less than 1 year
10K - 20K (Per Month)
Posted on Jan 19 2024

About the Job

Skills

Chat
Communication
Phone Etiquette
Skilled Multi-tasker
Etiquette
Interpersonal Skills
Customer Satisfaction
customer relation

At Togopool Private Limited, we are more than just a company – we are a community-driven solution dedicated to transforming daily commutes and reducing our collective carbon footprint. As a carpool and bikepool app, we have redefined the way people travel by connecting riders with drivers heading in the same direction. Our mission is to make commuting more sustainable, cost-effective, and enjoyable for everyone.



Role Description


This is an internship role for a Customer Care Intern located in Gurugram. As a Customer Care Intern at Togopool, you will be responsible for handling customer queries, resolving complaints, and providing excellent customer service via phone, email, and social media. You will also collaborate with cross-functional teams to identify trends and provide valuable insights to improve customer experience.



Qualifications


Excellent verbal and written communication skills in English and Hindi

Good problem-solving and critical thinking skills

Ability to multitask and work in a fast-paced environment

Able to work well in a team and independently

Proficiency in Microsoft Office and Google Suite

Customer service experience is a plus

High school diploma or currently enrolled in a college or university program

About the company

Togopool is where your daily commute becomes a shared journey. We're India's premier car and bike pool app, connecting only verified users. Join us in promoting eco-friendly, efficient, and secure transportation solutions for a brighter, connected future.

Industry

IT Services and IT Consul...

Company Size

11-50 Employees

Headquarter

Gurgaon

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