Job Overview

Position: Caller (Junior level)

Employment Type: Full-Time

Location: Delhi, South Delhi, Faridabad

Experience: 1-3 years

Company Size: 1001-5000 employees

Qualifications and Skills

• Excellent communication skills
• Active listening abilities
• Problem-solving skills
• Empathy towards customers
• Patience in handling customer interactions
• Ability to handle rejection professionally
• Capacity to work effectively under pressure
• Attention to detail for accuracy in communication

Roles and Responsibilities

• Make outbound calls to potential or existing customers.
• Provide information about products or services and address any queries or complaints.
• Utilize active listening to understand customer needs and offer appropriate solutions.
• Demonstrate empathy and patience in all customer interactions.
• Handle rejection positively and professionally, seeking opportunities to convert leads.
• Work efficiently under pressure to meet call volume and performance targets.
• Ensure accuracy and attention to detail in recording and updating customer information.