We provide a wide range of talent acquisition and lead generation services by leveraging our domain and our knowledge acquired over a very long period of time.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Presentable with participant management skills. Need to have good presentation skills along with knowledge in adult learning principles ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conducting communication, process, sales, essential skills training for new joiners and refresher trainings / Coaching.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handhold the trainees during OJT phase to ensure their smooth transition into production environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT phases·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct Job Knowledge Quiz for trainees and certified agents.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be updated with the latest product updates and manage content ensuring implementation of updates on the floor. Followed by dip checks on implementation % ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for identifying gaps between the training program and production requirements and prepare refresher content and deliver the same·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Designing training module and updating it as and when required Increasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication, listening skills, selling skills or any other essential skill.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capabilities&nbsp;Education &amp; Experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Graduates 6 Months to 1 year exp &nbsp;in a BPO preferably&nbsp;

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and analyze customer interactions (chats, e-mails, calls &amp; social media posts) across various LOB’s·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gives constructive feedback to associates and derive action plan·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Free flow written communication skills and excellent oral skills required ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be able to analyze gaps and strategize to meet KRAs<ul><li>Root cause analysis to identify opportunities to improve customer experience</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide actionable data to various internal support groups as needed through reports and analysis·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understands process/function goals and help the team to achieve them<ul><li>Completing Call Monitoring and Feedbacks as per SLA or Internally defined</li><li>Conducting Calibration Sessions and initiating Action Plans for reducing Variance</li><li>Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project</li><li>Ability to coach associates and peers on Quality tools pertaining to the project </li><li>Is able to understand the impact of individual performance to meet / improve own targets </li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinating with the client on process related issues &amp; updates·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure Adherence To Process Quality SLA's·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Listens &amp; clearly presents information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Presents appropriate information in a clear and concise manner, both orally and in writing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Takes others’ perspectives into account when communicating, negotiating or presenting arguments ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adapts communication style to suit others·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates high levels of integrity and personal standards in all work related situations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Works with Cross-Functional Teams to ensure that both internal and external customer needs are met&nbsp;

Location : Guindy , ChennaiRole : CCELanguages: V4 English and Fluent Kannada ## Hiring ## (High Priority )CTC : 21K ,Take Home : 15K to 18KBased on the interview performance and language FluencyProcess Name : Hindhuja&nbsp;Fresherskindly reach me for further details : 9886704482Shift Timing&nbsp;&nbsp;&nbsp;: Rotational Shift (7am to 8pm)-any 9 hours&nbsp;shift will be givenWorking Days&nbsp;: 6&nbsp;Language&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;: Tamil – (10k – 12k) / Kannada (15K-18K) / Hindi (14k – 15k)Versant&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;: Level 4 of English Communication. kindly reach me for further details : 9886704482

For Insurance Process :•	English +Tamil + Telugu = 10 no’s•	English + Kannada + Telugu = 10 no’s•	English + Malayalam = 10 no’s•	English + Kannada + Tamil = 10 no’s•	Day shift (10:00 am to 7:00 pm)•	Salary – 15000/- to 18000/- +Incentives (Salary will be discussed based on the candidates experience)•	Qualification – 12th &amp; Above•	Experience with any sales not in field sales•	Work Location – HAL Old Airport, Murugeshpalya Note : Need candidates with English + Any 2 South Languages (Mandatory)*Reliving letter is mandatory *

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