Responsibilities:

- Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc.

- Managing Office 365, ADDS, DNS, DHCP, Windows file sharing

-Knowhow of ticketing systems like Autotask, Zendesk etc.

- Windows Server Admin

- Network printer troubleshooting

-Basic knowledge of backups and cloud storages like Azure, AWS etc.

- Basic knowledge of Server and Client OS patching

- Provides support for implementation, troubleshooting and maintenance of IT systems

- Manages the daily activities of configuration and operation of IT systems

- Provides Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems

- Preferred: MCSA Certification

Requirements:

- At least 1-year system administration experience.

Qualifications:

- Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.

-A+, N+, MCSE, MCSA, MCP, MCITP, CCNA, would be an added advantage

Skills / Domain Knowledge:

-Excellent written and verbal English communication skills and customer interaction experience.