Job Title - Customer Support Executive

Project - Mobile Gaming App

Location - Madgaon, Goa

Shift Timings: Rotational Shift

●10am-7pm/11am-8pm/2pm-11pm/11pm-8am

(Must be comfortable for all the shift timings)

Terms:

● Full Time

● 6 Day Week

● Work from Office

● Night Shift- Pick and drop service provided by company within 10km

Skill set Requirement - Excellent Communication skills and problem solving abilities.

Job Responsibilities:

● Providing chat and call support

● Strategically approaching each player based on their history and profile.

● Educate current and potential customers with product and service information.

● Identify and escalate priority issues to the Team Leader and Ops Team.

● Actively participate in team meetings