Experience:3 to 8 year

Preferred Skills and Qualifications:

* Bachelor’s degree in computer science, Information Systems, Business Administration, or

a related field.

* Experience with other Key loop DMS, SAP

Important Note:

1. Must have alteast one DMS (Dealer Management System) implemented with Salesforce.

2. Knowledge of MuleSoft Soft implementation in one project.

3. Knowledge of and ETL process implementation

Job Description:

We are seeking a highly skilled Salesforce Consultant to work alongside our Salesforce

developers to drive adoption, optimization, and iteration of our Salesforce platform. This role

requires a deep understanding of Salesforce, including technical implementations, and a specific

requirement for automotive experience and MuleSoft integration capabilities. The successful

candidate will leverage their expertise, problem-solving skills, and creativity to design, build,

deliver, and maintain our Salesforce ecosystem, ensuring it aligns perfectly with our automotive

business needs.

Objectives of this Role:

* Provide day-to-day administration, troubleshooting, and maintenance of the Salesforce

platform, ensuring its alignment with automotive business processes.

* Support the continued build-out of key reports and dashboards, manage data

administration, and uphold data integrity.

* Recommend new features and improvements to optimize platform utility and user

adoption.

* Provide technical specifications and maintain comprehensive documentation for system

configurations and business processes.

* Design, build, and deliver tailored Salesforce solutions for the business, incorporating

advanced MuleSoft integrations.

* Adhere to and promote best practices, including designing guidelines for security

procedures and data handling.

* Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of

the business, particularly focusing on automotive workflows.

* Provide coaching in best practices for Salesforce administration and implementation to

enhance user experience and system utility.

* Utilize Salesforce automation to streamline internal processes, reducing redundancy and

enhancing workflow efficiency.

* Manage multiple stakeholder engagements, working closely with relevant team

members to understand project requirements, facilitate process analysis sessions, and

develop impactful technology solutions.

* Identify project issues and risks, presenting viable alternatives for alleviating or resolving

them, with a strong focus on maintaining system integrity and data security.

Required Skills and Qualifications:

Three or more years of experience with technical implementations of customer projects within

the Salesforce ecosystem with at least 1 -2 implementation lifecycle

Advanced experience with Salesforce configurations and customizations.

Proven background in CRM process design and implementation, preferably within the

automotive industry.

Experience with enterprise integration tools and ETL processes, specifically with MuleSoft

integration.

Strong presentation and communication skills to effectively manage stakeholder expectations.