Extensive experience with Oracle Service Cloud implementation, customization, and

support.

● Strong proficiency in PHP, .NET, JavaScript.

● Good hands on experience with OSvC BUI as well as Agent Desktop

● Experience in developing Custom Scripts, Custom Processes (Event Handlers),

workflows, business rules, and integrations with OSvC.

● Expertise in using REST APIs for integration with external systems

● Understanding of email configurations and mailbox management in OSvC.

● Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal

● Strong problem-solving skills, with the ability to troubleshoot complex issues.

● Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided

Assist, and case routing.

● Strong communication skills and ability to work effectively with cross-functional teams.

Preferred:

● Certifications in Oracle Service Cloud or related technologies.

● Experience with additional Oracle Service Cloud modules or integrations.

● Knowledge of Agile development methodologies