SmartQ is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.   

We are an MNC - multinational company that has its presence across 12 countries with more than 600 clients and a strong family of 200+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world&#39;s largest foodservice company â Compass group which has an annual turnover of 20 billion USD.  

Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless &amp; Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.  

While technology is the DNA of our company, Food aggregation is in our hearts.   

Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed &amp; handpicked. We Nurture them to provide excellent food service with a core focus on health, safety &amp; consistent quality. SmartQâs menu engineering ensures the likes and tastes of the client &amp; brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.   

Food breaks are fun again with SmartQ! 

Launch Executive                                   	 	  	 	 Job Description  	 	 This JD is a guide to the work you will be required to undertake. It may be changed from time to 	 time to incorporate changing circumstances. It does not form part of your contract of 	 employment. 	 	 Overall, Purpose of the Role  	 	 Assisting Launch managers in executing complete launch. Being part of Field Operations / 	 Kitchen visits / Coordinating with vendor partner for timely delivery with accuracy 	 	 Key Responsibilities 	 	 •  Responsible for site launch operations.  	 •  Understanding & supporting launch manager for implementing right solutions for 	 	 different types of requirements (food launch /tech launch & food + tech launches)  	 	 •  Overseeing site launch operations, setting right expectation & be focused on providing 	 	 Service Excellence  	 	 •  Training vendor staff, and supporting Launch managers to ensure hassle free execution  	 •  Food partners kitchen visit & follow up on smooth execution. 	 •  Maintaining MIS report & track of employee’sfeedback. 	 •  Food tasting process & documents. 	 •  Developing and implementing right processes for an effective & accurate launch, 	 •  Managing internal and external stakeholder relations and identify priorities to action. 	 •  Planning, evaluating, and optimizing Launch operations to be efficient and cost 	 	 effective.  	 	 •  Ensuring products and services comply with regulatory and quality standards.  	 •  Ensuring company standards and procedures are followed.  	 •  Dealing with escalated customer issues, incident reports, and legal actions.  	 •  Excellent communication skills, both verbal and written.  	 •  Proficiency in Microsoft Office, with CRM systems, and project management tools.  	 •  Excellent in team coordination & fast in learning  	 •  Ability to multitask and work efficiently under pressure. 	 	  	 	  	 	  	 	 Person Specification  	 	 •  Flexible in filed operation & Timings  	 •  Basic Understanding of Café food App & tech platform  	 •  Proactive in identify trouble shoots & updating reporting managers  	 •  Good communication skills- both English and local language to enable delivering a class 	 	 experience to all the employees with a positive attitude  	 	 •  Good understanding of F&B services  	 •  Good Knowledge in food & People safety process  	 • 	 •  Good understand in food service aspects in B2B / B2C segment & Moderate knowledge 	 	 Is passionate about learning & implementation  	 	 in food technology platform, enthusiastic in learning best practices.  	 	 •  Team player & built good rapport with client /food partner / internal stakeholders, 	 	 should be self-motivated to take initiatives  	 	 •  Graduate and preferably having minimum craft course certification in food  	 •  Preferred experience of 2-3 years in similar industry 	 	 Who we are and what we do: 	 	 SmartQ is a leading B2B Food-Tech company that solves complex business problems with the 	 help of innovative solutions and cutting-edge technology.   	 	 We are an MNC - multinational company that has its presence across 12 countries with more 	 than 600 clients and a strong family of 350+ people, Bengaluru being our headquarters is 	 known as the innovation hub and we have grown up to be the global leader in the institutional 	 food tech space. We were recently acquired by the world's largest foodservice company – 	 Compass group which has an annual turnover of 200 billion pounds.  	 	 Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a 	 Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has 	 developed more than 25 tech products to provide the convenience of ordering and engaging 	 customers at their fingertips, hence enabling the world-class cafeteria experience.  	 	 While technology is the DNA of our company, Food aggregation is in our hearts.   	 	 Our Aggregation vertical helps clients by working with a diverse set of food partners who are 	 carefully analysed & handpicked. We Nurture them to provide excellent food service with a 	 core focus on health, safety & consistent quality. SmartQ’s menu engineering ensures the likes 	 and tastes of the client & brings the best out of the food partner resulting in the ultimate food 	 experience at the cafeteria.   	 	 Food breaks are fun again with SmartQ! 	 	  	 	 

Currently SmartQ is Hiring for Relationship Manager for Delhi (NCR) & Chennai Location.	 	 	 	 Who we’re:	 	 	 	 “SmartQ”, is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.	 	 We are an MNC - multinational company that has its presence across 12 countries with more than 600 clients and a strong family of 200+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space.	 	 We were recently acquired by the world's largest foodservice company - Compass group which has an annual turnover of 20 billion USD.	 	 	 	 Our Strength:	 	 	 	 Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.	 	 Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ’s menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.	 	 While technology is the DNA of our company, Food aggregation is in our hearts.	 	 Food breaks are fun again with “SmartQ”.	 	 	 	 What you’ll doing:	 	 	 	 To manage a frontline Partner team of food service associates.	 	 Perform a variety of tasks associated with food production planning and engineering, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations.	 	 Perform general responsibilities which support the efficient organization of the contract in line with contractual terms and conditions along with enhancing customer experience. 	 	 	 	 What you’ll bring:	 	 	 Promoting good work culture and ensure on-time quality service.	 	 Resolve issues and report incidences, accidents and near misses to reporting manager.	 	 Ensure the SmartQ framework is maintained.	 	 Achieve target Sales and increase in adoption.	 	 Client retention.	 	 Is passionate about delivering a quality service to our clients and employees.	 	 Can work as a team and also willing to act on their own initiative.	 	 Act with honesty and integrity maintaining the family culture.	 	 Good communication skills to be able to liaise with a wide range of people to your work area and various stakeholders.	 	 Be able to comply with legislation and follow all rules and regulation laid down client handbook regarding service deliverable, hygiene, health, and safety.	 	 Team player and can-do attitude.	 	 Takes pride in personal appearance and hygiene.	 	 Self-motivated and able to use own initiative and actions responsibly.	 	 Ability to work under pressure whilst maintaining a positive attitude.	 	 	 	 Skill:	 	 	 	 Passionate about delivering a quality service to our clients and employees.	 	 Good communication skills - both English and local language to enable delivering a class experience to all the employees with a positive attitude.	 	 Tech savvy and basic computer knowledge, passionate learner, honesty and integrity.	 	 Team player to lead and manage the food partner employees, self-motivated to take initiatives.	 	 Required minimum any Graduation (preferred BHM).	 	 2 - 4 years of relevant experience.	 	 Salary range in-between 5 - 6 LPA.	 	 	 	 Note:	 	 	 	 Interested people can share the updated CV to thanveer.m@thesmartq.com & also request you to please refer this opening to your known people.	 	 	 	 With Best Regards	 	 	 	 Thanveer Ahmed M	 	 +91-9742661021	 	 Senior Talent Acquisition	 	 SmartQ	 	 Bengaluru

Currently SmartQ is Hiring for Senior Operation Executive for Delhi (NCR) & Chennai Location.	 	 	 	 Who we’re:	 	 	 	 “SmartQ”, is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.	 	 We are an MNC - multinational company that has its presence across 12 countries with more than 600 clients and a strong family of 200+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space.	 	 We were recently acquired by the world's largest foodservice company - Compass group which has an annual turnover of 20 billion USD.	 	 	 	 Our Strength:	 	 	 	 Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.	 	 Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ’s menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.	 	 While technology is the DNA of our company, Food aggregation is in our hearts.	 	 Food breaks are fun again with “SmartQ”.	 	 	 	 What you’ll bring:	 	 	 	 By guiding the associates and encouraging the usage of the digitized platform, communicating the SmartQ ordering APP benefits and ease of ordering along with the linked offers from time to time.	 	 Drive the process by helping the associates to download the App, training them to use the App, also helping those who are not having the App to order and pay through the different pay wallets.	 	 Daily engaging with the food partner to update on any new entry in the menu items, communicating with the tech team to update the same on the App and ensuring the push notifications and display of banners. 	 	 Café LENS checklist, hygiene checklist and hourly governance checks on LENS To resolve issues and report incidents, accidents and near misses to the reporting manager.	 	 To promote good work culture and ensure on-time quality service.	 	 Meet employees and clients at cafeterias and take feedback on a regular basis.	 	 Ensure all displays, compliances, counters and service areas comply with company and statutory requirements.	 	 Ensure that all the cafeteria counters run as per the laid out OSPs.	 	 To check work areas during and after use and ensure all waste is removed to the appropriate collection area.	 	 Maintain HSE and temperature records as required and to report any variance.	 	 Ensure equipment is operated as per ESWP Equipment Safety Work Procedure and report any downtime to the related departments.	 	 	 	 	 Skill:	 	 	 	 Passionate about delivering a quality service to our clients and employees.	 	 Good communication skills - both English and local language to enable delivering a class experience to all the employees with a positive attitude.	 	 Tech savvy and basic computer knowledge, passionate learner, honesty and integrity.	 	 Team player to lead and manage the food partner employees, self-motivated to take initiatives.	 	 Required minimum any Graduation (preferred BHM).	 	 2 - 4 years of relevant experience.	 	 Salary range in-between 3 - 4 LPA.	 	 	 	 Note:	 	 	 	 Interested people can share the updated CV to thanveer.m@thesmartq.com & also request you to please refer this opening to your known people.	 	 	 	 With Best Regards	 	 	 	 Thanveer Ahmed M	 	 +91-9742661021	 	 Senior Talent Acquisition	 	 SmartQ	 	 Bengaluru

SmartQ

Launch Executive

Assistant Relationship Manager

Senior Operation Executive