&#39;We are a recruitment firm based out of Visakhapatnam, AndhraPradesh. We provide recruitment services to &quot;Multi National Companies&quot; on PAN India level, we are specialized in IT &amp; non-IT recruitment for fresher &amp; experienced candidates. We deliver Volume, Lateral &amp; Blue Collar hiring to our Clients via direct staffing/Pay Roll/Contractual basis We are also specialized in training deliver for Students, Working Professionals at various levels. We handle various types of skills development, CSR projects.&#39;

<h3>Customer Support Executive Responsibilities:</h3><ul><li>Managing a team of representatives offering customer support.</li><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Selecting and hiring new staff.</li><li>Monitoring the work of individual representatives and of the team.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li></ul><h3>Customer Support Executive Requirements:</h3><ul><li>A bachelor’s degree in administration or a related field.</li><li>A minimum of 3 years experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Ability to lead a team.</li><li>Knowledge of CRM systems.</li><li>Computer skills.</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul><p><br></p>

The Placement Park

Customer Support Executive