Provide L2 application support for the trading platform accessed via Citrix Workspace, ensuring high availability and optimal performance.

• Troubleshoot and resolve issues related to Citrix Workspace, backend databases, and the trading application environment.

• Monitor application and database health, availability, and performance using relevant monitoring and alerting tools.

• Support continuous improvement initiatives by recommending automation, alert tuning, and process enhancements aligned with Site Reliability Engineering principles.

• Perform SQL query analysis and database troubleshooting to identify and fix data or performance issues.

• Interrogate SQL Server databases for investigations using simple and complex SQL queries.

• Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing.

• Collaborate closely with development, QA, and SRE teams to diagnose and resolve complex incidents, bugs, and performance bottlenecks.

• Interaction with Offshore teams and be able to communicate issues effectively and with clarity.