Goa is land of celebration where every day is a festival. Visit us in celebration of life. We at Neelam's Group welcome you to join us in the celebration of life everyday.

<ul><li>Be responsible for the entire hotel’s linen.</li><li>Send dirty linen to the laundry after checking them piece by piece.</li><li>Check laundered linen before giving it for ironing.</li><li>Hand over linen to the various departments on presentation of vouchers signed by the heads of the respective departments.</li><li>Put away linen neatly once it has been washed, ironed and mended.</li><li>Check periodically the condition of hotel linen.</li><li>Maintain a register of linen movements and check the linen regularly.</li><li>Ensure that the linen room is kept neat and clean.</li><li>Look after the ironing and laundering of guests’ clothes and the uniform of the hotel staff.</li><li>Supervise the work of the linen attendants and tailors.</li><li>Co-ordinate closely with laundry department to ensure timely supply of fresh linen.</li><li>Make suggestions relating to replacement purchases.</li><li>Train the staff to perform their duties effectively and efficiently.</li><li>Help in condemnation of linen.</li><li>Take periodical inventory of linen in the linen room.</li><li>Devise and maintain an effective control system to issue clean linen.</li><li>Any other related work as may be assigned to him/her from time to time by Assistant Housekeeper.</li></ul>

<ul><li>greeting clients and setting a positive office atmosphere</li><li>answering the phone, taking messages and redirecting calls to respective offices</li><li>organising and maintaining files and records and updating them when necessary</li><li>creating and maintaining updated documents and spreadsheets</li><li>overseeing the sorting and distribution of incoming mails</li><li>preparing outgoing mail items such as envelopes or packages</li><li>operating office equipment such as photocopier and printers</li><li>bookkeeping and issuing invoices</li><li>recording meeting minutes and dictations</li><li>performing an inventory of office supplies and order of need</li><li>reporting to management and assisting with administrative tasks</li><li>answering phone calls and forwarding calls to respective departments</li><li>scheduling and confirming appointments, meetings and events</li><li>greeting and assisting visitors in a professional and friendly manner</li><li>handling enquiries and sorting mail</li><li>copying, scanning and filing documents</li><li>keeping track of office supplies and placing orders for replacements</li></ul>

GRE DUTIES AND RESPONSIBILITIES:<ul><li>Welcome guests during&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/check-in.html" rel="noopener noreferrer" target="_blank">check-in</a>&nbsp;and giving a found farewell to guest while checkout.&nbsp;</li><li>Handling guest complaints and concerns in an efficient and timely manner.</li><li>Overseeing VIP guests,&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/arrival.html" rel="noopener noreferrer" target="_blank">arrivals</a>&nbsp;and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/departure.html" rel="noopener noreferrer" target="_blank">departures</a>.&nbsp;</li><li><a href="https://setupmyhotel.com/homepage/hotel-management-glossary/coordinating.html" rel="noopener noreferrer" target="_blank">Coordinating</a>&nbsp;and multi-tasking job duties in a busy environment.</li><li>Should possess detailed information about the Hotel, city as well as the competition.</li><li>Detailed information regarding arrivals and room requirements.</li><li>Have up to date information on daily room&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/occupancy.html" rel="noopener noreferrer" target="_blank">occupancy</a></li><li>Providing excellent customer service as per hotel standards.</li><li>Greeting guests as they enter and exit the hotel.&nbsp;</li><li>Providing information regarding the Hotel, town attractions, activities etc.</li><li>Check on VIP&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/reservation.html" rel="noopener noreferrer" target="_blank">reservations</a>, complete their pre-registration formalities.</li><li>Allocate rooms to all arriving guests.</li><li>Maintain up-to date information on&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/room-rate.html" rel="noopener noreferrer" target="_blank">room rates</a>, current&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/promotions.html" rel="noopener noreferrer" target="_blank">promotions</a>, offers and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/package.html" rel="noopener noreferrer" target="_blank">packages</a></li><li>Maintain all guest&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/folio.html" rel="noopener noreferrer" target="_blank">folios</a>&nbsp;in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.</li><li>Co-ordinate with&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/housekeeping.html" rel="noopener noreferrer" target="_blank">housekeeping</a>&nbsp;for clearing of rooms.</li><li>Collect Guest feedback during guest departure along with his likes and dislikes.</li><li>Perform basic&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/cashier.html" rel="noopener noreferrer" target="_blank">cashier</a>&nbsp;activities as and when required.</li><li>Maintain guest lockers for safe custody.</li><li>Ensure that all check-ins and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/check-out.html" rel="noopener noreferrer" target="_blank">check-outs</a>&nbsp;are handled smoothly without unnecessary delay or discomfort to any guest.</li><li>Give proper and complete handover to the next shift</li><li>Should be able to handle all guests without bias or prejudice.</li><li>Follow the house rules and policies laid down by the management.</li><li>Adhere to strict&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/179-sop-grooming-and-hygiene.html" rel="noopener noreferrer" target="_blank">staff grooming and hygiene</a>&nbsp;standards.</li><li>Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.</li><li>Good command of the English language is essential, both written and verbal&nbsp;</li><li>Must possess strong organization time management skills, attention to detail.</li><li>Must be guest service focused and a team player.</li><li>Positive attitude and outgoing personality is essential.</li><li>Must be able to work shifts - days, evenings, weekends and holidays.</li><li>Ability to relate well to Hotel guests and employees.&nbsp;</li><li>Professional in demeanour and presentation.&nbsp;</li><li>Personable, enthusiastic, self-motivated and able to work independently.</li><li>Observant, discriminating and detail-oriented&nbsp;</li><li>Ability to understand and carry out oral and written instructions and request clarification when needed.&nbsp;</li><li>Strong interpersonal and organizational skills.</li><li>Able to work morning, evening, weekend, holiday, and overnight shifts.</li></ul>

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and&nbsp;<a href="https://resources.workable.com/guest-relations-officer-job-description" rel="noopener noreferrer" target="_blank">welcome guests</a>Answer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive&nbsp;letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)

Neelam's The Grand Goa