Roles & Responsibilities:

• Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan. 

• Converting a suspect to a prospect. This involves the following: 

- Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. 

- This will also involve making calls at different times in order to achieve success. 

- Need analysis

- Eligibility profiling

- Setting up an appointment

- Follow up with the prospect post every meeting with the sales officer until conclusion

• Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.

• Responsible for conversion of suspects to prospects to customers.

• Provide support to the sales team in increasing conversions by: 

- Prompt calling to all suspects / prospects

- Timely follow up with all prospects

- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance

• Responsible for complete knowledge of company products and policies as well as those of competition.

• Responsible for quality of the conversation, which entails the following: 

- Accuracy

- Product Knowledge

- Appraisal Skills 

- Punctuality & TOS

- TAT commitments

• Ability to handle objections.

• Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off. 

• Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.

• Providing market feedback to the supervisor: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor. 

Desired Candidate Profile:

• Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 1yr tele-calling experience

• Relevant work experience in sales, marketing, promotions or telemarketing

• Candidates from banking and insurance background are preferable

• Proficiency in relevant computer applications