We  specialize in cost effective, efficient Customer support and  debt collection through telecommunication . We also provide digital assistance to our clients for branding on social media platforms.

As a Telecaller, you are responsible for handling collections over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.As a Telecaller, you are responsible for handling collections over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

<h2>IT System Administrator</h2>Promoted to systems administrator role to configure, troubleshoot and maintain the IT infrastructure. Provided ongoing development and maintenance of software applications used by employees. Provided training to new and existing employees as needed.<ul><li>Planned, implemented, and maintained a Windows domain based infrastructure</li><li>Developed software used by employees to complete day to day tasks, reducing the time for completion from over 1 hour to under 10 minutes.</li><li>Trained new employees on software and company procedures</li><li>Created online documentation to help employees resolve day to day issues</li><li>Worked with employees to resolve "unsolvable" support requests</li></ul>

To Manage and Lead 15 - 20 Tele-Collection Operators on Production Floor. The position holder will be responsible to achieve Team Collection targets on monthly basis. Customers who monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received. Key responsibilities:Deliver KPI as required.Manage motivate a quality team of 15 outbound operator.Manage the Collection process (0 - 4 Buckets) - Hindi Other Regional Languages of South ZoneEnsure operator are delivering individual outbound calls target KPIMaximize ProductivityMonitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.- Conducting team meetings, pre/post/mid shifts, BPS.- Create future prospects for company.- To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Center.- Deliver the required volume of effective coaching.- Attrition, Shrinkage, roster management.Desired Profile- Graduation with minimum 2-3 years of relevant experience.- Clear communication with good convincing skills- Should possess excellent knowledge on computer. Excel PowerPoint proficiency- Willing to work in Rotational shiftsWho should join- Candidate who is looking to go an extra mile to grow fast.- Candidate who is willing to learn best processes / practices in the industry.

As a Telecaller, you are&nbsp;responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.As a Telecaller, you are&nbsp;responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

The Business Wings

TeleCaller

Information System Administrator

Team Lead

telecallers